Warranty

 

 

Electric Scooters Warranty

Our warranty policy covers all electric scooter orders for up to 12 months after the sale and the 30-day return and refund policy allows you to buy with peace of mind. Please note that the warranty is only applicable to INITIAL PURCHASES made by the ORIGINAL OWNER from the online shop. The warranty period begins upon receipt of the product. Please keep your original invoice to validate your purchase to access warranty services. See the following table for details.

Component

Warranty Time

Note

Frame

1 Year

Frames are covered by a replacement warranty for 1 year (consumable parts, brake, battery, etc. are excluded).

Battery

1 Year

Ordinary wear and tear-related malfunction are excluded.

Charger

6 Months

N/A

Controller

6 Months

N/A

Structural Parts

1 Year

Includes the front fork, the folding system, the pedals, the handlebar, rims.

Headlight & Rear Light

6 Months

N/A

The warranty does not cover:

  1. Normal wear and tear of any covered component or consumable parts, including but not limited to the tires, the kickstands, the saddles, the handlebars, the brake pads, the cable harnesses, the housing, the brake levers, the chains, and the mudguards.
  2. Scratches on the product caused by loose accessories during shipping;
  3. Protective coatings that develop wear and tear over time, unless failure has occurred due to a defect in materials or workmanship;
  4. Cosmetic damage on used products, including but not limited to scratches, dents, broken plastic on ports, and tire deformation due to expansion and contraction from temperature changes;
  5. Any damage or defect resulting from, but not limited to the user's misuse, neglect, abuse, alterations, modification, improper assembly and/or damage to the product due to failure to follow instructions correctly provided by the user manuals;
  6. Any damage or defect caused in an accident or by use with a third-party component or product that does not meet the TurboAnt product specifications (please refer to the technical specifications section on the purchase page of each TurboAnt product);
  7. Any damage or defect caused by heavy exposure to water, improper storage, fire, liquid contact, earthquakes, or other external causes;
  8. Invoice inconsistency;
  9. If TurboAnt receives information from relevant public authorities that the product has been stolen and you cannot prove in any way that you are the authorized user of the product (e.g. receipt, invoice, or payment information for the product);
  10. Batteries are not under warranty when there is damage resulting from power surges, use of an improper charger, improper maintenance or other such misuses, normal wear or water damage, and normal battery deterioration, including the gradual decrease of battery capacity over the warranty period.
Electric Bikes Warranty

Our warranty policy covers all electric bike orders for up to 24 months after the sale and the 30-day return and the 30-day return and refund policy allows you to buy with peace of mind. Please note that the warranty is only applicable to INITIAL PURCHASES made by the ORIGINAL OWNER from the online shop. The warranty period begins upon receipt of the product. Please keep your original invoice to validate your purchase to access warranty services. See the following table for details.

Component

Warranty Time

Note

Frame

2 Years

Frames are covered by a replacement warranty for 2 years (consumable parts, brake, battery, etc. are excluded).

Battery

2 Years

Ordinary wear and tear-related malfunctions are excluded.

Motor

2 Years

N/A

Controller

1 Year

N/A

Charger

1 Year

N/A

LCD Display

6 Months

N/A

Structural Parts

2 Years

Includes the front fork, the stem, the headset, the seat post, the bottom bracket, the crank set, the pedals, the rims, the wheel hub, the freewheel, the cassette, the derailleur, and the shifter.

Others

1 Year

Includes the headlight, the rear light, the throttle, the spokes.

The warranty does not cover:

  1. Normal wear and tear of any covered component or consumable parts, including but not limited to the tires, the kickstands, the saddles, the handlebars, the brake pads, the cable harnesses, the housing, the brake levers, the chains, and the mudguards.
  2. Scratches on the product caused by loose accessories during shipping;
  3. Protective coatings that develop wear and tear over time, unless failure has occurred due to a defect in materials or workmanship;
  4. Cosmetic damage on used products, including but not limited to scratches, dents, broken plastic on ports, and tire deformation due to expansion and contraction from temperature changes;
  5. Any damage or defect resulting from, but not limited to the user's misuse, neglect, abuse, alterations, modification, improper assembly and/or damage to the product due to failure to follow instructions correctly provided by the user manuals;
  6. Any damage or defect caused in an accident or by use with a third-party component or product that does not meet the TurboAnt product specifications (please refer to the technical specifications section on the purchase page of each TurboAnt product);
  7. Any damage or defect caused by heavy exposure to water, improper storage, fire, liquid contact, earthquakes, or other external causes;
  8. Invoice inconsistency;
  9. If TurboAnt receives information from relevant public authorities that the product has been stolen and you cannot prove in any way that you are the authorized user of the product (e.g. receipt, invoice, or payment information for the product);

Batteries are not under warranty when there is damage resulting from power surges, use of an improper charger, improper maintenance or other such misuses, normal wear or water damage, and normal battery deterioration, including the gradual decrease of battery capacity over the warranty period.

Limitation of Liability

In no event shall TurboAnt be liable for any consequential, incidental, special, or punitive damages or losses, whether direct or indirect, in connection with the purchase, use, or operation of the product. TurboAnt is not liable for property damage, personal injury, or death caused by misuse of the item.

Please take care and abide by local traffic laws when riding.

*TurboAnt reserves all rights of final decisions.