Shipping & Delivery
Which countries do you ship to?
- United States: TurboAnt electric scooters ship to the 48 contiguous states of America.
- Canada: The X7 Max Electric Scooter (pneumatic tire model) also ships to Canada. Currently other e-scooter models do not ship to Canada.
- Europe: For EU areas shopping and orders, please visit our TurboAnt Europe Store.
Please note that we DO NOT ship to PO Boxes, APO/FPO/DPO addresses, Alaska, Hawaii, Puerto Rico, or other U.S. territories.
Do you offer free shipping?
TurboAnt currently offers free shipping on all orders of $49 or more within the 48 contiguous United States. Orders under $49 to US destinations qualify for a flat rate shipping charge of $15.
We now ship the X7 Max E-Scooters to Canada from the US, with a shipping fee applied. (Other e-scooter models are not available for shipping to Canada.)
Shipping fees for products to Canada are as follows:
| Product | Shipping Charge to Canada (in US dollars) |
| M10 battery | $90/order |
| Other accessories | $15/order (Free shipping for orders of other accessories over $49) |
| X7 Max E-Scooter | $300 |
How soon can I get my package(s)?
All orders will be processed in 1-2 business days. Shipping of e-scooters usually takes 5-7 business days, and shipping of certain accessories may take longer, up to 12 business days. Occasional delays may occur.
If the shipping service provider shows your package(s) has delivered but you did not receive it, please contact the service provider as well as TurboAnt as soon as possible, and we will assist in all possible ways.
Can I change my shipping address after my order has been placed?
Yes. Your shipping address can be changed BEFORE your order has shipped. Contact our customer service via support@turboant.com and we will change the address for you.
Also note that the address CANNOT be changed once the item has been shipped.
How do I track my order?
