FAQ about electric scooter FAQ of electric scooter

Frequently Asked Questions

  • X7 Pro Electric Scooter
  • M10 Electric Scooter
  • V8 Electric Scooter
  • X7 Max Electric Scooter
  • M10 Lite Electric Scooter
  • R9 Electric Scooter
  • Electric Bike
  • Other Questions

How do I enable cruise control?

Reach your desired speed and keep this speed unchanged by holding the throttle for six seconds to enable cruise control. Note that the speed must be at least 3.7 mph or 6 km/h. You can exit the cruise control mode by pressing the throttle again or pulling the brake lever.

How do I fold the X7 Pro?

1. Turn the stem safety lever clockwise.

2. Pull down the stem folding spanner.

3. Lower down the stem.

4. Secure the stem onto the foot mudguard.

How do I remove the X7 Pro battery?

1. Pull out the release button on the top of the battery and push the battery pack upwards.

2. Pull out the battery horizontally.

How do I install the X7 Pro's battery?

1. Insert the battery pack horizontally by aligning the battery pack grooves with the linings of the battery pack compartment.

2. Make sure the battery pack is aligned to the stem. Press down on the battery pack until an audible click can be heard, indicating that the battery pack has been locked in place properly.

How do I charge the battery when it’s attached?

1. Remove the charging port cover at the bottom of the stem. Make sure the charging port is dry and free of dust.

2. Connect the charging adapter.

3. The battery is fully charged when the indicator light of the charging adapter turns from red to green.

4. Close the charging port cover after charging the battery.

How do I charge the battery when it’s detached?

1. Remove the battery.

2. Open the charging port cover at the bottom of the battery. Make sure the charging port is dry and free of dust.

3. Connect the charging adapter.

4. The battery is fully charged when the indicator light of the charging adapter turns from red to green.

5. Close the charging port cover after charging the battery.

How do I keep the X7 Pro in good condition?

1. Make sure the e-scooter is turned off and the power adapter is disconnected when not riding it.

2. Clean the e-scooter with a damp cloth. Do not use lubricating oil on the body and do not immerse it in water.

How do I store the e-scooter and its battery?

1. Fully charge the e-scooter before storage. Check the battery monthly, and recharge it if necessary to keep it 70%-75% charged.

2. Do not charge if the temperature is below 50°F (10°C).

3. Keep the e-scooter in a dry and ventilated area away from direct sunlight exposure, and cover the e-scooter to protect against dust.

How do I change the riding mode?

Short press the function button to change between different riding modes and a corresponding icon will be shown in the upper right corner.

Eco Mode: The e-scooter’s speed is up to 6 mph and there will be no icon.

Comfort Mode: The scooter’s speed is up to 9 mph and there will be a “D” icon in white.

Sports Mode: The scooter’s speed is up to 20 mph and there will be a “D” icon in red.

How do I switch between mph and km/h?

1. Hold the power button for 2 seconds to turn on the scooter.

2. Hold the power button and function button together for 5 seconds. The panel shows “P0” for the unit switching mode.

3. Press the power button to switch to “0” for km/h units or press the function button to switch to “1” for mph units.

4. Hold the power button and function button together for 5 seconds to save the currently set speed unit.

Is there a risk of overcharging the e-scooter battery if I leave it plugged in for too long?

You don’t need to worry. The charging process will be stopped automatically after the battery is full. However, we recommend NOT overcharging the battery to avoid problems caused by an overheated cable and to prolong the battery life.

What PSI level should I keep the tires inflated at?

We recommend inflating its tires to 31.9-34.8 psi (220-240 kPa)

How do I turn on the X7 Pro E-Scooter‘s headlight and taillight?

To turn on the lights, double tap the function button. Double tap the function button again and the lights will be turned off. The taillight also blinks when pulling the brake levers.

How do I install the handlebars?

Look for the "L" (left) and "R" (right) marks on the handlebars first, and install both handlebars by turning inwards (turn the handlebar marked with "L" clockwise and the handlebar marked with "R" anti-clockwise).

Are the accessories for X7 Pro and X7 Max interchangeable?

No, they are not interchangeable. Each accessory item is intended to work only on one particular scooter model. Please ensure you select the specific accessories accordingly.

Tutorial Videos

How to Unbox & Assemble TurboAnt X7 Pro Folding Electric Scooter
How to Unbox & Assemble TurboAnt X7 Pro Folding Electric Scooter
How to Activate the Cruise Control Function of the X7 Pro Electric Scooter
How to Activate the Cruise Control Function of the X7 Pro Electric Scooter
How to Keep Your Electric Scooter in Good Condition | TurboAnt X7 Pro E-Scooter
How to Keep Your Electric Scooter in Good Condition | TurboAnt X7 Pro E-Scooter
How to Access the P Settings of the TurboAnt X7 Pro Folding Electric Scooter
How to Access the P Settings of the TurboAnt X7 Pro Folding Electric Scooter

How do I assemble the M10 Electric Scooter?

1. Slide the stem off the rear fender and lift the stem. Turn the safety mechanism clockwise to secure the stem.

2. Screw in both handlebars by turning inwards. Remember to slide the bell onto the left handlebar before screwing it in.

3. Use the provided Allen wrench to secure the bell from underneath.

4. Use the provided Allen wrench to secure the brake lever.

How do I enable cruise control?

Reach your desired speed and keep this speed unchanged by holding the throttle for six seconds to enable cruise control. Note that the speed must be at least 3.7 mph or 6 km/h. You can exit the cruise control mode by using the brake lever.

How do I store the e-scooter and its battery?

1. Fully charge the e-scooter before storage. Check the battery monthly, and recharge it if necessary to keep it 70%-75% charged.

2. Do not charge if the temperature is below 50°F (10°C).

3. Keep the e-scooter in a dry and ventilated area away from direct sunlight exposure, and cover the e-scooter to protect against dust.

Is there a risk of overcharging the e-scooter battery if I leave it plugged in for too long?

You don’t have to worry. The charging process will be stopped automatically after the battery is full. However, we recommend NOT overcharging the battery to avoid problems caused by an overheated cable and to prolong the battery life.

How do I lock the M10 Electric Scooter?

We recommend using a lock to secure the e-scooter to a stationary pole or bike stand. However, to totally avoid theft, we recommend not leaving the e-scooter unattended for long periods, even when locked.

What is the recommended storage temperature for the M10’s battery?

The recommended storage temperature is 32°F - 95°F (0°C - 35°C). Storage temperature below -4°F (-20°C) may affect the maximum mileage of the e-scooter. Please store the battery in a cool, dry, and ventilated area to prolong the battery life.

Tutorial Videos

How to Assemble the TurboAnt M10 Folding Electric Scooter
Turboant M10 Folding Electric Scooter Unboxing

At what PSI level should I keep the V8 tires inflated?

The recommended tire pressure is between 30-32 psi (207-220 kPa) in hot weather and 34-36 psi (234-248 kPa) in cold seasons. Please pump up the tires to this pressure.

What do I do if the headlight does not turn on?

Make sure the e-scooter is powered on and the headlight is not clogged. If the headlight still does not turn on, please contact us at support@turboant.com for assistance.

Can I replace the V8 tires by myself?

While this is in theory possible, we highly suggest that you contact us at support@turboant.com for assistance before doing this or go to a professional bike store to have them replace the tires for you. Replacing the tires improperly or without suitable tools may result in injuries to you and/or in damage to the e-scooter, which will nullify the warranty.

What will affect the maximum 50-mile range of the V8?

The actual range of the V8 depends on a variety of factors such as battery status, tire pressure, load, temperature, wind speed, road conditions, and riding habits.

How do I remove the stem battery of the V8?

1. Pull up the battery release button on the stem.

2. Hold and pull the upper part of the battery pack outwards while holding up the battery release button.

3. Pull out the entire battery pack.

How do I install the stem battery of the V8?

1. Align the bottom of the battery pack with the groove on the stem.

2. Pull up the battery release button while pushing the upper part of the battery pack into the stem.

3. Push down the battery release button to secure the battery pack into the stem.

How do I charge the stem battery of the V8 when it's attached?

1. Remove the charging port cover. Make sure the charging port is dry and free of dust.

2. Connect the charging adapter.

3. The battery is fully charged when the indicator light of the charging adapter turns from red to green.

4. Close the charging port cover after charging the battery.

How do I charge the stem battery of the V8 when it's detached?

1. Remove the stem battery.

2. Align the battery pack with the charging dock.

3. Connect the charging adapter with the charging dock, and then connect the charging adapter to a power outlet.

4. The battery is fully charged when the indicator light of the charging adapter turns from red to green.

5. Install the battery back on the scooter or securely store it in a cool, dry, and ventilated place.

Should I charge the V8 every time after use?

We suggest that you charge your e-scooter whenever the display shows a low battery (2 bars or less). If you have just finished riding it, we recommend letting your e-scooter cool down before charging it.

How do I enable the cruise control on the V8?

Maintain a constant speed that you desire (must be at least 3.7 mph or 6 km/h to activate cruise mode). Then, hold the throttle in the same position for six seconds to enable cruise control. Exit cruise mode by using either the throttle or brake lever.

Why does my V8 e-scooter not respond to the throttle?

The V8 e-scooter only starts accelerating when its speed reaches 1.9 mph (3 km/h). Put one foot on the deck and kick the ground with your other foot to build some momentum before pressing down the throttle.

How do I turn the headlight and taillight of the V8 on/off?

Give a short press to the power button while the scooter is on to turn the headlight and taillight on/off.

How do I adjust speed levels on the V8?

Double press the power button to adjust the speed level.

Level 1: The display shows the number "1"

Level 2: The display shows the number "2"

Level 3: The display shows the number "3"

How do I assemble the V8?

1. Pull up the lock in the middle to release the latch.
2. Press down the latch to completely unfold the stem.
3. Push the latch inwards until you hear a "click" sound.
4. Align the scooter's head with the stem.
5. Tighten the screws to secure the scooter's head with the provided tool.

How do I fold the V8?

1. Fold the kickstand.

2. Pull up the lock in the middle to release the latch.

3. Press down the latch to completely fold up the stem.

4. Pull up the latch to secure it with the lock until you hear a "click” sound.

How do I store the V8 if I will not ride it for an extended period of time?

1. Fully charge the e-scooter before you store it. Check the battery monthly, and recharge it if necessary to keep it 70%-75% charged.

2. Do not charge the e-scooter if the temperature is below 50°F (10°C).

3. Keep the e-scooter in a dry and ventilated area away from direct sunlight, and cover it to protect against dust.

Please refer to the User Manual for more details and instructions.

How to install the scooter head of the V8?

1. Align the scooter head with the smaller stem.
2. Align the scooter head with the trapezoidal stem.
3. After connecting the scooter head with the trapezoidal stem, give the display a gentle tap before turning the scooter on. Then align the screw holes and tighten the screws of the scooter head.

Please click here to check how to install.

Tutorial Videos

TurboAnt V8 E-Scooter Unboxing: A Visual Tour of the Powerful Ride You Desire.
How to Inflate E-Scooter Tires at Home

How do I lock the folding spanner of the X7 Max?

Push the folding spanner inwards until it touches the stem.

*Please ensure the folding spanner is securely locked when riding.

At what PSI level should I keep the X7 Max tires inflated?

The recommended tire pressure is between 30-32 psi (207-220 kPa) in hot weather and 34-36 psi (234-248 kPa) in cold seasons. Please pump up the tires to this pressure.

What do I do if the headlight does not turn on?

Make sure the e-scooter is powered on and the headlight is not clogged. If the headlight still does not turn on, please contact us at support@turboant.com for assistance.

Can I replace the X7 Max tires by myself?

While this is in theory possible, we highly suggest that you contact us at support@turboant.com for assistance before doing this or go to a professional bike store to have them replace the tires for you. Replacing the tires improperly or without suitable tools may result in injuries to you and/or damage to the e-scooter, which will nullify the warranty.

What will affect the maximum 32-mile range of the X7 Max?

The actual range of the X7 Max depends on a variety of factors such as battery status, tire pressure, load, temperature, wind speed, road conditions, and riding habits.

How to adjust the speed modes on the X7 Max?

Short press the function button twice to adjust the speed mode.
Eco Mode: scooter speed up to 6 mph, "S" icon in white;
Comfort Mode: scooter speed up to 9 mph, "S" icon in orange;
Sport Mode: scooter speed up to 20 mph, "S" icon in red.

How do I turn the headlight and taillight of the X7 Max on/off?

Give a short press to the function button while the scooter is on to turn the headlight and taillight on/off.

How do I enable the cruise control on the X7 Max?

Maintain a constant speed that you desire (must be at least 3.7 mph or 6 km/h to activate cruise mode). Then, hold the throttle in the same position for six seconds to enable cruise control. Exit cruise mode by using either the throttle or brake lever.

How do I assemble the X7 Max?

1. Slide the stem out of the mudguard hook.
2. Lift the stem up completely and then lift up the stem folding spanner to secure the stem.
3. Install the brake lever in place on the left side of the LED display with the provided tool.
4. Install both handlebars by turning inwards.

How do I fold the X7 Max?

1. Pull up the safety lock while pressing down the folding spanner.
2. Lower down the stem and secure it onto the mudguard hook.

How do I remove the battery of the X7 Max?

1. Insert the key into the key hole on the right side of the stem and rotate the key 180° anti-clockwise.
2. Hold the upper part of the battery pack and pull it out while holding the key in the anti-clockwise position.
3. Lift up the battery pack and remove it off the stem.

How do I install the battery of the X7 Max?

1. Align the groove at the bottom of the battery pack with the raised part on the stem.
2. Push the upper part of the battery pack into the stem until you hear a "click" sound. Then pull out the key.

How do I charge the battery of the X7 Max when it's attached?

1. Remove the charging port cover. Make sure the charging port is dry and free of dust.
2. Connect the charging adapter.
3. The battery is fully charged when the indicator light of the charging adapter turns from red to green.
4. Close the charging port cover after charging the battery.

How do I charge the battery of the X7 Max when it's detached?

1. Remove the battery.
2. Open the charging port cover at the bottom of the battery. Make sure the charging port is dry and free of dust.
3. Connect the charging adapter.
4. The battery is fully charged when the indicator light of the charging adapter turns from red to green.
5. Close the charging port cover after charging the battery.

Why does my X7 Max e-scooter not respond to the throttle?

The X7 Max e-scooter only starts accelerating when its speed reaches 1.9 mph (3 km/h). Put one foot on the deck and kick the ground with your other foot to build some momentum before pressing down the throttle.

How do I store the X7 Max if I will not ride it for an extended period of time?

1. Fully charge the e-scooter before you store it. Check the battery monthly, and recharge it if necessary to keep it 70%-75% charged.
2. Do not charge the e-scooter if the temperature is below 50°F (10°C).
3. Keep the e-scooter in a dry and ventilated area away from direct sunlight, and cover it to protect against dust.
Please refer to the User Manual for more details and instructions.

Are the accessories for X7 Pro and X7 Max interchangeable?

No, they are not interchangeable. Each accessory item is intended to work only on one particular scooter model. Please ensure you select the specific accessories accordingly.

What type of Allen wrench should I use to remove the screws on the stem and head of X7 Max?

Please use an M3 Allen wrench for removing or installing the screws on the head and stem of X7 Max.

Can I use the rear fender of the X7 Max as an auxiliary foot brake?

No. The rear fender of the X7 Max is not designed to be used as a foot brake, and stepping on it may cause damage to the scooter and unsafe riding conditions.

Why does my X7 Max only accelerate to 6 mph? How can I achieve the top speed of 20 mph?

Your scooter is in the Eco Mode and the speed limit of this mode is 6 mph. To get a speed of up to 20 mph, short press the function button twice to switch to the Sport Mode.

Tutorial Videos

How to Unbox & Assemble TurboAnt X7 Max Folding Electric Scooter

Are the accessories for M10 and M10 Lite interchangeable?

No, they are not interchangeable. Each accessory item is intended to work only on one particular scooter model. Please ensure you select the specific accessories accordingly.

What is the optimal tire pressure when riding this scooter?

The recommended tire pressure is between 38-40 psi (262 -276 kPa) in hot weather and 40-45 psi (276 -310 kPa) in cold seasons. Be sure to pump up the tires to the appropriate pressure range.

What do I do if the headlight does not turn on?

Make sure the e-scooter is powered on and the headlight is not clogged. If the headlight still does not turn on, please contact us at support@turboant.com for assistance.

How do I turn on/off the headlight and taillight of the M10 Lite？

Short press the power button while the scooter is on to turn on/off the headlight.

Can I replace the M10 Lite tires by myself?

While this is in theory possible, we highly suggest that you contact us at support@turboant.com for assistance before doing this or go to a professional bike store to have them replace the tires for you. Replacing the tires improperly or without suitable tools may result in injuries to you and/or damage to the e-scooter, which will nullify the warranty.

Will the maximum 15.5-mile range of the M10 Lite be affected by anything？

The actual range of the M10 Lite depends on a variety of factors such as battery status, tire pressure, load, temperature, wind speed, road conditions, and riding habits.

How do I adjust the riding modes on the M10 Lite?

Press the speed button to adjust the speed level.
Level 1: The display shows “1”
Level 2: The display shows “2”

How do I activate the cruise control on the M10 Lite?

Maintain a constant speed that you desire (must be at least 3.7 mph or 6 km/h). Then, hold the throttle in the same position for six seconds to enable cruise control. Exit cruise mode by using either the throttle, brake lever, or speed button.

How do I fold the M10 Lite?

1. Turn the stem safety latch outward.
2. Pull the folding spanner outward.
3. Fold the stem and secure it onto the hook.

How do I store the M10 Lite if I will not ride it for an extended period of time?

1. Fully charge the e-scooter before you store it. Check the battery monthly, and recharge it when necessary to keep it 70%-75% charged.
2. Do not charge the e-scooter if the temperature is below 50°F (10°C).
3. Keep the e-scooter in a dry and ventilated area away from direct sunlight, and cover it to protect against dust.
Please refer to the User Manual for more details and instructions.

How do I charge the installed battery?

1. Remove the charging port cover under the deck. Make sure the charging port is dry and free of dust.
2. Connect the charging adapter.
3. The battery is fully charged when the indicator light of the charging adapter turns from red to green.
4. Close the charging port cover after charging the battery.
*The scooter cannot be turned on if it is connected to the charging cable, even if the cable is unpowered. When turning on the scooter, please completely remove the cable.

Why does my M10 Lite E-Scooter not respond to the throttle?

The M10 Lite E-Scooter only starts accelerating when its speed reaches 1.9 mph (3 km/h). Put one foot on the deck and kick the ground with your other foot to build some momentum before pressing down the throttle.

Tutorial Videos

How to Unbox & Assemble TurboAnt M10 Lite Electric Scooter

What is the optimum tire pressure when riding this scooter?

The recommended tire pressure is 34-38 psi (234-262 kPa). Please pump up the tires to this pressure.

The headlight cannot be turned on. How can l solve this problem?

lf the headlight won't turn on, please verify that the scooter is turned on. When the scooter isturned on, short press the power button to see whether the headlight functions. Also, check to ensure that the lamp holder is not clogged with dust. lf the lamp holder is not clogged with dust, and the lights stil do not turn on, it may need to be replaced. Please contact our customer support center for help.

Can l replace the tires on my own?

While this is in theory possible, we highly suggest that you contact us at support@turboant.com for assistance before doing this or go to a professional bike store to have them replace the tires for you. Replacing the tires improperly or without suitable tools may result in injuries to you and/or in damage to the e-scooter, which will nullify the warranty.

How do I adjust the riding modes on the R9?

Press the speed button to adjust the speed level.
Level 1: The display shows "🚶"; 10 mph top speed.
Level 2: The display shows "2"; 20 mph top speed.
Level 3: The display shows "3"; 28 mph top speed.

What is the maximum speed of TurboAnt e-bikes?

TurboAnt e-bikes can reach the maximum speed of 20 mph when only using electrical power and the maximum speed of 28 mph with pedal assist.

How long does it take to recharge the battery of TurboAnt e-bikes?

It generally takes around 3-7 hours to fully charge an e-bike battery.

What is the recommended storage temperature for e-bike batteries?

The recommended storage temperature is 55°F-88°F (10°C-25°C). Please store the battery in a cool, dry, and ventilated area to prolong the battery life.

How do I clean my e-bike?

We recommend removing the battery before cleaning to best protect the battery and then using a damp cloth to wipe dirt off the bike. Do not wash the e-bike directly with water.

Tutorial Videos

How to Unbox & Assemble TurboAnt Thunder T1 & Nebula N1 E-Bike
How to Adjust Assistance Level & Gear Shifter on Your E-Bike | TurboAnt Thunder T1 & Nebula N1
How to Access TurboAnt Thunder T1/ Nebula N1's Function Settings

Can I change or cancel my order?

Yes. The shipping address or other information of your order may only be changed before order shipment. Please contact our customer service team via support@turboant.com and we will process your request. We will send you a notification email to confirm the change.

To cancel an order, please go to “My Account” and find “Cancel Order” to submit the request, or you can also cancel the order by sending an email to support@turboant.com. Please be aware that an 5% processing fee for order cancellation will be charged if the items have not shipped. For cancellation of orders that have already shipped, a 25% restocking fee will be charged, as well as the resulting shipping cost and tariffs. (There will also be a 25% restocking fee for returns for non-defective reasons.)

Please also note that cancellation requests submitted through the website link or by email will have to be confirmed with a follow-up confirmation email. Please contact us at the above email if you did not receive the follow-up email.

Do you sell refurbished electric scooters?

Yes, please click here for the availability of refurbished e-scooters.

Can TurboAnt e-scooters and e-bikes be connected through Bluetooth?

TurboAnt products currently do not support Bluetooth functions.

Do I have to return my scooter in its original packaging?

Yes, please. Returning your product requires the original packaging. Please keep all the packing materials after unboxing. However, if the original packaging is unavailable, larger sizes are also acceptable, but please note that any additional costs incurred will be borne by the customer.