Returns & Refunds
- 30-Day Returns and Refunds Policy
Any new and unused product purchased from TurboAnt may be returned for up to 30 days after the original delivery date.
Products being returned must meet the following conditions:
- The products have not been used and arrive intact.
- The return request is sent to us within 14 days of receipt via email@example.com.
- The products are in their original packaging and are delivered to us with a return shipping label (provided by TurboAnt after confirming the return request).
Please be aware that products returned to TurboAnt without the provided return shipping label will be rejected at the customer’s cost. Products being returned for non-defective reasons will be charged a 25% restocking fee and the resulting shipping cost, duties, or tariffs will be at the customer’s cost.
For confirmed return requests, TurboAnt will issue a refund as soon as the returned products are received. Please note that depending on your bank's processing time that it could take additional business days for this to be reflected in your account.
Customers asking for a refund should be aware that:
- If a lower price is available on the TurboAnt website or other websites due to promotional activities, TurboAnt will not refund the price difference.
- TurboAnt will not accept requests asking to refund the price difference because the customer failed (e.g., forgot to use, entered a wrong code) to use the provided coupon code before checkout.
*All discounts and promotions are available during promotional periods only.
- How do I return my order?
TurboAnt always wants you to have an exciting ride with us. However, if you need to return an order, we’re here to help. Contact our customer service team at firstname.lastname@example.org and send us the following information BEFORE returning it to us.
- The reason for return.
- The valid order number.
- The marked delivery date.
- A clear photo and/or video to show the product condition if you are returning for quality reasons.
The replacement and refund process will be initiated as soon as we have received your returned product.
- What do I do if my product arrives damaged?
In very rare cases, your order may be damaged during shipping due to various reasons. In such case, please contact our customer service team via email@example.com with a clear photo and/or video of the production condition and we will help you with the issue immediately. Please make sure that you can notify us of the damaged product issue within 7 days from the date of receipt. Claims made longer than 7 days will not be accepted.
- Order cancellations
An 8% processing fee for order cancellation will be charged if the items have not shipped. Please go to “My Account” and find “Cancel Order” to submit the cancellation request, or you can also cancel the order by sending an email to firstname.lastname@example.org.
For cancellation of orders that have already shipped, a 25% restocking fee will be charged, as well as the resulting shipping cost and tariffs.
Please note: Cancellation requests submitted through the website link or an email will have to be confirmed with a follow-up confirmation email. Please contact us at the above email if you did not receive the follow-up email.